Frequently asked questions

The most popular questions and their answers can be found in this collection

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20 articles in this collection
Written by Will and Paulina

What advanced search queries can be used?

Learn the ways you can narrow down your search results with special characters and boolean queries.
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Written by Will
Updated over a week ago

What is the Searchie Chrome Extension?

The Searchie Extension is a browser add-on that is available in the Google Chrome Store
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Written by Will
Updated over a week ago

What languages can Searchie transcribe in?

This article contains a full list of the languages Searchie can transcribe in as of June 2021.
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Written by Will
Updated over a week ago

How do I change my Transcription Language?

This article will help you change the default Transcription Language in your account, allowing you to transcribe videos in other languages.
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Written by Will
Updated over a week ago

Can I use Searchie if I have content in multiple languages?

Running an online program in more than one language? Look no further than this article for answers to your burning questions.
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Written by Will
Updated over a week ago

What are the best practices for improving my transcription accuracy?

This article will help you improve the accuracy of the transcription by introducing some "best practices".
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Written by Will
Updated over a week ago

How can I reduce the size of my media upload?

Using a software called HandBrake, this quick article will give you the information you need to reduce file size for faster uploading.
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Written by Will
Updated over a week ago

What happened to the iFrame Widget?

This article looks to provide some answers as to why the iframe embed option for Widgets was left out of Searchie 2.0.
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Written by Will
Updated over a week ago

What are the differences between File Tags and Audience Tags?

Learn how to apply File Tags and Audience Tags to organize your content and audience.
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Written by Paulina
Updated over a week ago

How do I increase my monthly upload limit?

Top up your account with some extra hours at an additional cost if you've hit your monthly limit and still have media to upload.
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Written by Will
Updated over a week ago

How large of a file can I upload?

This article will explain the limitations of the uploader in Searchie.
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Written by Will
Updated over a week ago

How many hours have I uploaded this month?

This article will show you where you can see the number of hours of content you have uploaded during your current billing cycle.
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Written by Will
Updated over a week ago

What is the Searchie Affiliate Program?

Learn about how to make money with the Searchie Affiliate Program. 🤑
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Written by Will
Updated over a week ago

What does 'unmetered' mean?

This article breaks down the Unmetered Usage Policy as it pertains to Business plan subscribers.
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Written by Will
Updated over a week ago

Why are my files taking a long time to upload?

This quick article will help you estimate the time it will take to upload a file based on your upload speed and file size.
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Written by Will
Updated over a week ago

Where are the Searchie servers located?

This article breaks down the physical location of your content as well as the how we distribute your content globally.
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Written by Will
Updated over a week ago

How does the quality setting work?

This article explains how Searchie determines the quality at which your media is streamed.
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Written by Will
Updated over a week ago

Can I download transcript, audio, or video files for my media?

Use these download options to save Searchie media files to your computer.
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Written by Will
Updated over a week ago

Why are my Facebook lives poor quality?

Unfortunately, due to limitations with Facebook's API, some of your imported recordings may be limited in resolution.
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Written by Will
Updated over a week ago

How do I access my browser's console and network logs?

Use this guide to access your browser logs when asked by the Searchie Support team to do so. (Google Chrome, Mozilla Firefox and Safari)
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Written by Will
Updated over a week ago