F.A.Q.s from the community

The most popular questions and their answers can be found in this collection

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21 articles in this collection
Written by Will, Gonzalo, and Paulina

Where can I see my account notifications?

In this article, we should you how to use the bell icon to access your account notifications.
Paulina avatar
Written by Paulina
Updated over a week ago

What are the differences between File Tags and Audience Tags?

Learn how to apply File Tags and Audience Tags to organize your content and audience.
Paulina avatar
Written by Paulina
Updated over a week ago

Can I use Searchie if I have content in multiple languages?

Running an online program in more than one language? Look no further than this article for answers to your burning questions.
Will avatar
Written by Will
Updated over a week ago

What are the best practices for improving my transcription accuracy?

This article will help you improve the accuracy of the transcription by introducing some "best practices".
Will avatar
Written by Will
Updated over a week ago

What languages can Searchie transcribe in?

This article contains a full list of the languages Searchie can transcribe in as of June 2021.
Will avatar
Written by Will
Updated over a week ago

How do I change my Transcription Language?

This article will help you change the default Transcription Language in your account, allowing you to transcribe videos in other languages.
Will avatar
Written by Will
Updated over a week ago

How does the search function work?

Learn how to search through Searchie content.
Paulina avatar
Written by Paulina
Updated over a week ago

How do I increase my monthly upload limit?

Top up your account with some extra hours at an additional cost if you've hit your monthly limit and still have media to upload.
Will avatar
Written by Will
Updated over a week ago

How large of a file can I upload?

This article will explain the limitations of the uploader in Searchie.
Will avatar
Written by Will
Updated this week

How many hours have I uploaded this month?

This article will show you where you can see the number of hours of content you have uploaded during your current billing cycle.
Will avatar
Written by Will
Updated over a week ago

How do I switch plans?

This article will show you how to upgrade or downgrade your Searchie account.
Will avatar
Written by Will
Updated over a week ago

How do I find my personal affiliate link?

This article shows you where to find your personal affiliate link inside of your Searchie account.
Will avatar
Written by Will
Updated over a week ago

What does 'unmetered' mean?

This article breaks down the Unmetered Usage Policy as it pertains to Business plan subscribers.
Will avatar
Written by Will
Updated over a week ago

Why are my files taking a long time to upload?

This quick article will help you estimate the time it will take to upload a file based on your upload speed and file size.
Will avatar
Written by Will
Updated over a week ago

How can I train my Audience to use Searchie more effectively?

Searchie is a unique tool, and sometimes your audience needs a quick breakdown of the most important features.
Will avatar
Written by Will
Updated over a week ago

Where are the Searchie servers located?

This article breaks down the physical location of your content as well as the how we distribute your content globally.
Will avatar
Written by Will
Updated over a week ago

What are the affiliate rewards for Searchie?

This article will explain the 30% commission you receive when you attract users to Searchie through your affiliate link.
Will avatar
Written by Will
Updated over a week ago

How does the quality setting work?

This article explains how Searchie determines the quality at which your media is streamed.
Will avatar
Written by Will
Updated over a week ago

Can I download transcript, audio, or video files for my media?

Use these download options to save Searchie media files to your computer.
Will avatar
Written by Will
Updated over a week ago

Why are my Facebook lives poor quality?

Unfortunately, due to limitations with Facebook's API, some of your imported recordings may be limited in resolution.
Will avatar
Written by Will
Updated over a week ago

How do I access my browser's console and network logs?

Use this guide to access your browser logs when asked by the Searchie Support team to do so. (Google Chrome, Mozilla Firefox and Safari)
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Written by Gonzalo
Updated over a week ago