What You Will Need

  1. A folder connected to a remote source like Zoom, Vimeo, Wistia, etc.

  2. An error showing on that folder

You may have noticed an error like the one below on one of your folders that is coming from another platform.

There is a quick fix to this issue that will repair the connection in most cases. Click the dropdown on the folder and select Sync as shown below. This will try to fix the connection and pull in all of media from that source to date.

The warning triangle should disappear if it works correctly.

If the error persists, reach out to our support team at [email protected] and we can look into the issue further.

What You Can Do Now

  1. Automate a playlist with the folder

  2. Turn on Auto-Process for the folder

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